The world is becoming more interconnected and organizations that want to succeed in this new environment need to become more connected as well. This is not simply an information technology (IT) architecture issue, but a challenge to individuals, teams, businesses, and the wider world: How can we work together better? How can we pool our knowledge to improve results? How can we make processes more efficient, while delivering personal care and service when it matters most? How can we manage the flood of information that’s overflowing our inboxes, our mobile phones, and our lives?
Microsoft believes that the critical factor for organizational success is empowering people: specifically, those people who create, analyze, distribute or consume information as part of their jobs – the information workers. In a time of rapid change, agility depends on the ability to adapt and align quickly. Rigid, centrally-managed systems can’t do that. Neither can organizations running yesterday’s technology as if it were “good enough” for today’s challenges. But give information workers powerful tools that put them in control of their business environment, tools that make working together as natural as working alone, and as familiar as the basic applications they already know – then you have the kind of agility at the point of contact to drive innovation, drive insight, and drive success.
The Microsoft collaboration vision is about providing software and services that deliver pervasive capabilities to enable people to work together more effectively. Microsoft is addressing challenges in four areas that are critical to effective collaboration: integrated communications, collaborative workspaces, access to information and people, and people-driven processes. Microsoft has emerged as a leader in collaboration services because of its 30-year history in understanding end-user needs, best-of-breed productivity applications, proven infrastructure-level integration of collaboration services, extensive partner and developer ecosystem, and commitment to standards-based interoperability. Microsoft’s competence and experience providing rich, connected information worker tools can give customers the collaborative capabilities they need to meet the challenges ahead, and compete and win in a more interconnected world.
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